Cookie Policy

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They allow us to recognize your device and store information about your preferences or past actions to improve your browsing experience.

Similar technologies such as web beacons, pixels, and local storage may also be used and are covered by this policy. When we refer to "cookies" in this policy, we include all such technologies.

Conciergerie Lux uses cookies across our website and service platforms for the following purposes:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as they are required for the website to work.

• Session management and user authentication
• Security features and fraud prevention
• Load balancing and server optimization
• Language and locale preferences (English, French, Spanish, Italian)
• Booking form progress and multi-step form state preservation

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website and service offerings.

• Pages visited and time spent on each page
• Traffic sources and referral information
• Browser and device information
• Geographic location (country/city level)
• Service page engagement (which services generate the most interest)
• Booking funnel analysis (to improve the booking experience)

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings for future visits.

• Remembering your service preferences and booking history
• Storing form data for convenience (contact details, property information)
• Customizing content based on your interests and past interactions
• Saving meal plan preferences and dietary selections
• Retaining quote calculator inputs for return visits

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

• Tracking advertising effectiveness across our service categories
• Delivering personalized advertisements for relevant services
• Measuring campaign performance
• Remarketing to visitors who viewed specific service pages

Given the breadth of services we offer — from cleaning and meal plans to luxury transport, personal assistance, dog sitting, travel booking, event planning, property management, and errand services — our website uses cookies to support specific service features:

• Booking System — Cookies preserve your progress through multi-step booking forms for cleaning, transport, and other services, so you don't lose data if you navigate away
• Meal Plan Configurator — Cookies save your dietary preferences, macro targets, and plan selections as you customize your meal plan
• Quote Calculator — Cookies retain your property details and service selections when using our quote tools
• Language Preference — A cookie (NEXT_LOCALE) stores your preferred language so the site displays in English, French, Spanish, or Italian across all service pages
• Service Area Detection — Cookies may be used alongside IP-based geolocation to show relevant service availability and pricing for your area

Some cookies are placed by third-party services that appear on our pages. We do not control the dissemination of these cookies. The third-party services we use include:

• Google Analytics — Website traffic analysis and user behaviour insights
• Google Ads — Advertising and conversion tracking for our service promotions
• Facebook/Meta Pixel — Advertising effectiveness and remarketing for social media campaigns

These third parties have their own privacy and cookie policies. We encourage you to review them:

• Google Privacy Policy: policies.google.com/privacy
• Meta/Facebook Privacy Policy: facebook.com/privacy/policy

Third-party cookies are never used to share your booking details, dietary information, pet health data, travel documents, or any other service-specific personal information with advertising platforms.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.

Browser Controls

Most browsers allow you to view, manage, delete, and block cookies for a website. Be aware that if you delete all cookies, any preferences you have set will be lost, including your language preference, saved booking form data, and meal plan selections. The ability to opt out of cookies itself requires an opt-out cookie to be set.

Opting Out of Analytics

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

Impact of Disabling Cookies

If you choose to disable certain cookies, you may experience the following:

• Loss of saved language preference (site may default to French)
• Booking forms may not retain progress between steps
• Meal plan and quote calculator preferences will not be saved
• You may need to re-enter contact and property information on each visit

The length of time a cookie remains on your device depends on whether it is a "persistent" or "session" cookie:

• Session cookies — These are temporary and expire when you close your browser. Used for form progress, cart state, and active session management.
• Persistent cookies — These remain on your device until they expire or you delete them. Our persistent cookies typically last between 30 days and 24 months depending on their purpose:
  • Language preference: 1 year
  • Analytics cookies: Up to 24 months
  • Marketing cookies: Up to 12 months
  • Functional preferences: Up to 6 months

Under applicable privacy laws, including Quebec's Law 25 and Canada's PIPEDA, you have the right to:

• Know what cookies are being used and for what purpose
• Withdraw consent for non-essential cookies at any time
• Request information about the personal data collected via cookies
• Request deletion of cookie-derived data we hold about you

For requests related to cookie data, please contact us using the details in the Contact Us section below. For broader privacy rights, please refer to our Privacy Policy.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our service offerings, or our data practices. When we make changes, we will revise the "Last updated" date at the top of this policy. For material changes, we will provide notice via our website.

If you have any questions about our use of cookies or this policy, please contact us at:

Email: info@conciergerielux.com
Phone: +1 (514) 555-0100
Address: Montreal, Quebec, Canada